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PRIVACY POLICY

The Privacy Policy describes how INBESTGO collects, uses and shares your personal data.

INBESTGO may change this Privacy Policy at any time to improve privacy and management of User information. Unless otherwise indicated, the Privacy Policy applies to all the information that INBESTGO has about the User and their account. INBESTGO may update this Privacy Policy and the changes will be published on every platform for user´s knowledge.

 

Definitions

 

  • INBESTGO: refers to INBESTGO GT, S.A.
  • Platform: it refers to all the channels through which INBESTGO provides its services, including website and mobile applications.
  • User: refers to clients who use the platform.

 

This Privacy Policy applies exclusively to our platform. However, the privacy policy is not applicable to websites and applications owned by third parties that are not under the control of INBESTGO. The use of the platform by the user will constitute a tacit acceptance of this Privacy Policy.

INBESTGO provides individuals, private clients, and institutions with cryptocurrency services. This Privacy Policy explains how INBESTGO collects, uses, and discloses your Personal Information.

Use by Minors

INBESTGO does not knowingly collect Personal Information from or about minors. Minors should not use this Site or otherwise provide us their Personal Information. If we learn that we have collected or received Personal Information from a minor without verification of parental consent, we will delete that information. If you believe we might have inadvertently collected Personal Information from or about a minor, please contact us at soporte@inbestgo.com   

 

INBESTGO’s services are not available to minors and INBESTGO does not collect any Personal Information of minors. INBESTGO does not sell any Personal Information relating to minors.

Updates to this Privacy Policy

We may update this Privacy Policy from time-to-time. Changes will be published on our website. We encourage you to review this Privacy Policy whenever you interact with us to stay informed about our privacy practices. INBESTGO will not process Personal Information for a purpose different than the purpose for which it was originally obtained without providing you with prior notice and/or obtaining your consent.

Collection of Personal Information

Personal Information is data that identifies, relates, or could be linked to an individual. We may collect the following categories of Personal Information collected or supplied to us through this website located at  www.inbestgo.com, the INBESTGO iOS or Android mobile apps, the INBESTGO pre-paid card application, or by other means, including through any email message, webform, chat box, survey, social media page, or other correspondence:

  • Contact Data: Name (first and last), phone number, e-mail, mailing address, and country
  • Individual Account Registration Data: Full legal name, VAT number, date of birth, proof of identity (e.g., unexpired government-issued identification or passport), “selfie” picture and live recorded “liveliness” check of your face and likeness, home address, and any additional Personal Information or documentation at the discretion of our Operations Team.
  • Company Account Registration Data: Entity legal name, VAT number, full legal name of all account signatories, email address of all account signatories, mobile phone number of all account signatories, principal place of business and/or other physical location, proof of legal existence (e.g., state certified articles of incorporation or certificate of formation, unexpired government-issued business license, trust instrument, or other comparable legal documents as applicable), documentation indicating that the signatories are authorized to act on behalf of the legal entity, “selfie” picture and recorded “liveliness” check of your face and likeness, and any additional information or documentation at the discretion of our Operations Team.
  • Transactions Data: Data associated with any activities, including trades, orders, deposits, withdrawals, wallet balances, and other transactions conducted by or through INBESTGO products or services.
  • Message Data: The object of any messages or correspondences, including email, web chat, share-file, or web form messages, and any personal data contained therein.
  • Survey Data: Information you may provide in a survey, poll, or the like, including your responses.
  • Meeting Data: Information captured or recorded during any web meeting, webinars, video calls, or phone/conference calls.
  • Social Media Data: Information and messages shared with us through our social media pages, including your associated profile information.
  • Referral Data: Information about you provided to us from other sources. 

Uses of Personal Information

We may use Personal Information collected about you for the following purposes:

  • Providing INBESTGO’s products and services;
  • Operating our business and administering customer accounts;
  • Communicating through email and other means;
  • Promoting our products through sales and marketing;
  • Detecting and preventing abuse and security threats;
  • Complying with laws and regulations, e.g., anti-money laundering laws and regulations;
  • Providing you with information that you request from us;
  • Fulfilling any other purpose for which you have provided us with your information;
  • In any other way we may describe when you provide the information; and
  • For any other purpose to which you consent.

Collection of Interaction Data

We may also automatically collect other categories of information when you access or use the Site or otherwise interact with us (collectively, “Interaction Data”), including: 

  • Log Data: Information collected by our servers when you access our website and mobile applications, including IP addresses, referral URLs, date and time, and crash data.
  • Device Data: Information about your device, including type of device, operating system, application IDs, and unique device identifiers
  • Browser Data: Information about your browser type and settings, language preferences, and Cookie data.
  • Analytics Data: Approximate location based on your IP address (e.g., geolocation), information about your time of access, session and duration, and your interactions with our website or mobile applications. 

Uses of Interaction Data

We may use Interaction Data for the following purposes: 

 

  • Administering, designing, and improving our products and services;
  • Identity verification, fraud prevention, and security; 
  • Analytics, e.g., tracking and measuring activity on our website and mobile applications;
  • Gaining sales and marketing insights;
  • Detecting and prevent abuse and security threats;
  • Operating and improving our business and services; and
  • Complying with legal and regulatory obligations, including anti-money laundering requirements.

The technologies we may use to collect Interaction Data include small data files placed on your computer or device when you visit our website, commonly known as “Cookies,” as well as “Pixels,” “Web Beacons,” and similar technologies. A Cookie file may contain information that can identify you each time you visit our website. Our website may use Cookies as a way to measure activity and traffic patterns on our website in order to improve your experience, monitor usage, compile analytics, and for advertising and marketing purposes. However, INBESTGO does not link the information we store in cookies to any personally identifiable information you submit while on our website.

 

Your browser can be set to warn you before accepting Cookies and you can choose to refuse Cookies by turning them off in your browser. You do not need to have Cookies turned on to visit the website, but you may need them to use certain features of the website. 

Disclosure of Personal Information

We may disclose any category of Personal Information and Interaction Data to the following categories of recipients for the purposes described below:

 

  • Financial Services Partners: We share Personal Information with banks, payment card companies, and other financial institutions with whom we disclose information necessary to provide our products and services.
  • Service Providers: We share Personal Information and Interaction Data with our Service providers as necessary for processing or administering financial transactions, including companies that provide “back-end” systems, identity verification services, web services, and IT and technical support.
  • Business Services Providers: We share Personal Information and Interaction Data with our business services providers, including contractors, consultants, marketing services, security vendors, auditors, information services providers, and professional advisors.
  • Marketing Partners: We share Personal Information and Interaction Data with marketing and advertising partners for marketing and joint marketing purposes.
  • Government and Legal: We share Personal Information and Interaction Data with public authorities and third parties as may be required by applicable law, regulation, or legal process.
  • Corporate Transaction: We may share Personal Information and Interaction Data as part of a corporate transaction e.g., to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some of assets, whether as a going concern or as a part of bankruptcy, liquidation or similar proceeding.

 

Aggregated and/or anonymized information that is incapable of identifying a specific individual is not considered Personal Information under this Privacy Policy. We may use and disclose such aggregated and/or anonymized information without restriction. 

 

You, or an authorized agent, may exercise your rights by submitting a request to our Legal Team at legal@inbestgo.com. Unless otherwise required by law, INBESTGO will allow one disclosure requests per 12-month period at no cost to you. For subsequent requests, we may charge a fee if we determine that the request is excessive, repetitive, or manifestly unfounded, but will not do so without providing you with a cost estimate before processing your request. We respond to and process requests promptly. All privacy requests are subject to proper prior verification before processing.

 

If you are the authorized agent of an individual making a request, you may have to take additional steps to verify your identity and demonstrate that you can exercise the individual’s rights on their behalf. You may be required to provide their customer id number, the address provided to INBESTGO when they created their account, or other account information to verify your identity. 

 

You have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. In addition, when you consent to our processing of your personal data for a specified purpose, you may withdraw your consent at any time. If you want to exercise any of your rights, please contact us at soporte@inbestgo.com. These rights may be limited in some situations – for example, where we can demonstrate we have a legal requirement to process your personal data.

 

We keep your personal data to enable your continued use of INBESTGO Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy, and as may be required by law such as for tax and accounting purposes, compliance with Anti-Money Laundering laws, or to resolve disputes and/or legal claims or as otherwise communicated to you.

Personal Identifiable Data collected to comply with our legal obligations under financial or anti-money laundering laws may be retained after account closure for as long as is required under such laws.

 

Contact Information such as your name, email address and telephone number for marketing purposes is retained on an ongoing basis and until you (a) unsubscribe, or we (b) delete your account. Thereafter we will add your details to an unsubscribed list to ensure we do not inadvertently market to you.

 

Content that you post on our website such as support desk comments, photographs, videos, blog posts, and other content may be kept after you close your account for audit and crime prevention purposes.

 

Recording of voice calls with you may be kept for a period of up to six years, for audit/ compliance purposes and to resolve disputes and/or legal claims.

 

Information collected via cookies, web page counters and other analytics tools is kept for a period of up to one year from the date of the collection of the cookie of the relevant cookie.

Security of Personal Information

Taking into account the nature and scope of the processing and the particular risks to Personal Information, INBESTGO utilizes reasonable technical and organizational measures to help protect the confidentiality, integrity, and availability of Personal Information and of our systems and services. INBESTGO regularly tests, assess, and evaluates the effectiveness of the technical and organizational measures for ensuring the security of the processing. 

Breach Notification

If your Personal Information is the subject of a data breach under applicable law or regulation, we will take appropriate action, including providing you with notice, as such law or regulations may require.

General Inquiries

For inquiries concerning this Privacy Policy, you may contact: soporte@inbestgo.com  

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